Guarantee

Do you have a guarantee or warranty for all products?

Yes, GladsBuy.com chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for return and repair / replacement.

In essence this means that faulty products can be returned to GladsBuy.com, we will make the repairs or instant replacement and ship them back to you.

 

Warranty

Can products be sent back for refund,repairment & replacement?

We will try our best to make sure the products shipped to our customers are in good quality.

1.- Return and full refund
--Products with quality problem in 7 days(from the date products were received)can be returned and refund.
--Customer need to send the products back to us,When we receive the products,We will give an full refund.

2.- Replace
--Products with quality problem in 30 days(from the date products were received)can be returned and replaced.
--Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

3.- Repair
--Products with quality problem in 1 year (from the date products were received) can be returned and repaired.
--Customer need to send the products back to us,When we receive the products,We will repair and ship back to customer.
--We will pay shipping fee for the repaired products we ship to the customers.

4.- Return and partial refund.
--Because the international shipping fee is very high and most of pictures on our site are taken by ourself with real products. So we do not give full refund for returns without quality problems. like "not like the picture" not as imagining"or just "not satisfied"
--We will reduce the shipping fee from the order total amount,that means a partial refund.